Employees' expectations for their benefits experience are being set by Amazon, not by other insurance carriers.
As Amanda Volner, SFC® shared on this week's Self-Funded with Spencer, we live in a world of on-demand answers and next-day delivery, and that has fundamentally changed what people consider a "good" consumer experience.
The benefits industry can no longer operate in a bubble. We have to meet the modern standard, or we'll fail to engage the very people we're trying to help.
Check out the full episode of Self-Funded with Spencer, available now on YouTube, Spotify, and Apple Podcasts.
